GROUND COMMITMENT

One of the most important part of pre-flight preparation is flight planning.
To ease the process for flying crew, we make sure that flight plan, flight package (including Notam, Metar, Weather forecast) and all other necessary documents are available for crews before departure.
Flying crew only need to sign the flight plan and double check again with ATC department for the routes, flight level, etc. before take-off.

Please be advised that there are 3 method to get fuel for your aircraft in Vietnam:

• Paying cash for re-fueling.
• Getting fuel through MSA with competitive prices.
• Acquire fuel release through another third-party company and show it to fueler in Vietnam.
  Our staff will assist clients to coordinate with fuel supplier to have fuel truck ready at the aircraft on time.

Over the years of operating in aviation business, we have established close relationship as well as contracts with most of 4 and 5 star hotels in all large cities within Vietnam(Hanoi, Hai Phong, Quang Ninh, Da nang, Cam Ranh, Ho Chi Minh City, Phu Quoc, etc.).
Based on this, we are able to lower the hotel rates for customer and at the same time ensuring the service quality. This way, we can guarantee the rest quality of crewmembers as well as passenger’s experience in Vietnam.

The ground transportation situation in Vietnam is at crisis point. Traffic at big cities might be a nightmare to foreign traveler, who is not familiar with driving in such crowded and messy environment. Therefore, car rental in Vietnam is not a preferable/safe option.
We offer transportation from airport to accommodation and/or vice versa with the best driver and vehicle available for crews and passengers, making sure their experience in Vietnam is as safe and comfortable as possible.

MSA offers exclusive VIP passenger service for corporate heads, celebrities and others who want to enjoy their trips comfortably. Whether you’re arriving or departing, via charter or commercial flights, our VIP Service offers the highest personal care in a pleasant atmosphere, as well as outstanding flexibility, security and time savings. Luxury limousines will take care of passenger transfers then they may enjoy a pleasure time at VIP lounge while our staff clear all formalities for them.

Fast Track, Meet & Greet services provide priority assistance through immigration, security, and customs, significantly reducing waiting time and enhancing the overall passenger and crew experience, ideal for VIPs, group travelers, business passengers, and flight crews.

Air Ticket Booking services specialize in group bookings, urgent and last-minute tickets, supporting airlines, travel agencies, corporate groups, event travel, and IROPs scenarios with fast availability, flexible fare solutions, and cost optimization.

AOG Support & Spare Parts Logistics delivers 24/7 emergency support for Aircraft on Ground situations, covering spare parts transportation, expedited customs clearance, technical coordination, and recovery planning to minimize downtime and restore operations swiftly.

We take care of food and beverage for flight based on catering order. Depending on client’s tradition and preferred cuisine, we provide a relevant menu and let client choose from it.

Chartering an aircraft for your private use can be as convenient as transporting in your own car. No need to get exhausted driving to a major airport, struggling to park, staying in line for check-in or waiting to board aircraft. Within minutes after starting your day, you could be onboard and be on your way, with no risk of missing the flight. You can go wherever you want at your own time and arrive at airport closest to your final destination. Your personal transport will still be waiting for you when you finish your business.
We make sure that you get the most convenience experience achievable with air transporting, so you can save your effort and your time for more important matter.

Crew Logistics provides end-to-end logistical support for flight crews, including visa arrangements, hotel accommodation, ground transportation, catering, scheduling coordination, and contingency handling. The service ensures regulatory compliance, proper crew rest, and uninterrupted flight operations.

We guarantee to secure Vietnam slot / landing & over-flight permit swiftly on client’s behalf.
With our high reputation and knowledge, we guarantee to assist clients to secure Vietnam slot/landing & over-flight permit swiftly.

• Vietnam over-flight permit: we can obtain the permit for clients within a day.
• Landing permit: we can obtain the permit for clients within a day.
• In urgent case, we can assist clients to get these permits within a few hours since request received.
  Additionally, we also support clients to obtain Laos / Thailand / Cambodia / Myanmar / Indonesia…over-flight / landing permits based on our good relationship in these countries.

We provide Flight Supervision & Airline Representative services to support your flights during arrival, turnaround, and departure. Our team coordinates with airport stakeholders, monitors ground handling activities, and follows the agreed operational plan to protect safety, punctuality, and service quality. We deliver real-time updates, manage on-site operational issues within delegated authority, and prepare clear post-flight reports to help your airline maintain reliable operations in Vietnam.

We act as your trusted General Sales & Services Agent (GSSA), building your airline’s presence and revenue in Vietnam without the cost of a full local office. Our team drives passenger and cargo sales through a strong partner network, manages trade support and day-to-day commercial services, and delivers clear market intelligence and performance reporting. With disciplined compliance and fast execution, we help you launch, grow, and protect your brand in the market—efficiently, reliably, and with measurable results.

IROPs Handling provides rapid response solutions for irregular operations, including flight delays, cancellations, schedule changes, adverse weather, crew shortages, and airport restrictions, minimizing operational disruption, passenger inconvenience, and financial impact.

Since the epidemic, visa has been a major obstacle for foreign citizen while travelling to Vietnam either for tourism or business purpose. However, our customer should not be worried about this while working with us, because we are well capable of handling this issue. With our knowledge, our experience and our relation, we are confidence that we may arrange visa for crewmembers/passengers to enter Vietnam with the shortest lead time possible:
We can assist crewmembers/passengers to get Vietnam visa upon on arrival.
In order to get Vietnam visa on arrival, crewmembers/passengers need to have a pre-visa approval confirmation letter from Immigration department priorly.
We can assist to get above mentioned letter on short notice, minimum at 1 business day.
With this pre-visa approval, we can assist customers to get visa stamp on arrival at all international airports in Vietnam.

Destination Tours & Local Experiences by us bring you beyond the usual checklist. Explore Ho Chi Minh City through its cultural layers—colonial boulevards and tropical modernism, hidden ateliers and living markets, street flavors and refined heritage dining. Available in half-day, full-day, and overnight formats, each experience is privately curated for comfort, storytelling, and timing. With MSA’s airport-grade service—concierge support, fast track, private transfers, luggage assistance, SIM, hotel, and visa options—you can explore with confidence and stay perfectly on schedule.